5632 Whisperwood Blvd. #1601

Naples Florida 34110

July 17, 2012

Comcast Corporate office

CEO  Rick Germano

 One Comcast Center

Philadelphia Pa 19103      telephone # 215-286-1700

Dear Rick Germano ( or to authorized personnel from Comcast corporate):

This letter is to complain about service and fraudulent activity by  Comcast. The   Comcast customer service representatives have not fulfilled my expectations of high quality and superb service I had come to expect from such a wonderful company as Comcast.

This letter is  intended to address my concerns with the  Comcast account and service I  have been using for sinve March 2012.  When in our area ( Naples Florida )  the television signals changed  within my condo and condo association  It was necessary to have the additional  Comcast boxes installed for  continued transmission of the television signal.  This document is  intended to  detail instances of problems with Comcast service and fraud I believe   has occurred  in my  dealing with Comcast

POINT:  A( free boxes for television usage)

I went to the local Comcast office to pick up the “free” boxes and I was told there was a $300.00 outstanding bill that was on my account.  ( I was not aware that I had an account as I had no phone  service or internet service through Comcast, and the television service was provided by Comcast  in an account  bundled by the condo association).   I  was told that the Comcast  service they were referring to was  an existing account  and was in my name and referenced my address on the account.  This was the first time I had ever  been to the Comcast office in Naples and the first time I had gone to  get the free boxes to continue  television service in my condo.   I believed what the woman was telling me as I am not accustomed to customer service personal being dishonest/ untruthful or inaccurate  with accounts or account information.   I have since changed my mind concerning  these charges and the account that I was told I already had in my name.  

I   tried to explain to the teller that was impossible that I could have owed such a bill.  I had not had any additional  Comcast service  and  in the past I had all my bills. 

I told her I had not received any Comcast outstanding bill nor seen any evidence to this clim on my credit report.  I also told her  I  had been recently  correcting information on my credit report due to  an identity  theft which started in  2002.   I explained, further that I did not have any record of any owed bills and I also did not have any bills on my credit report which was under my social security number.      

 POINT B: ( installation of Comcast security system)

I called Comcast for installation of a security system advertised on my television and available in my area.  My experience with Comcast in addressing this entire situation has been  horrid.   I set up  three separate dates for the installation and on all three occasions I waited complete days where no one showed to do the installation.  On the final try for attempting to install  the xfinity Comcast home security system the gentleman who did show up was unprepared to install the system and did not have the necessary equipment to complete an installation of the security system.  I was not reimbursed the 20.00 satisfaction guarantee for all three dates.  In fact the final date I went to the office located in Naples to verify that an actual appointment was scheduled .. I asked for a manager to explain the problems I have had with the  installation process but was told there was no manager.    This final date of march 1`7^th was the only date I was reimbursed for the time I wasted  waiting for  someone to come out and install the xfinity security system.

I have documented  emails and further notes for all the dates I had set up to have the xfiity security system installed.   March 10^th 2012 March 14^th 2012 and March 17^th 2012.  Iwill be happy to provide you with  the documentation and the notes  I took  when referencing these  installation dates. Please let me know if you need further documentation to support  the unprofessional and very upsetting way in which Comcast  did not honor their commitment for installation of my xfinity  security system.       

POINT C: ( INNACURATE BILLING OF ACCOUNT)

 From march onward  I was consistently  charged approx. 60.00 for each month when I signed up for only the  19.99 service….. this past month of June 2012 is the only month where the billing was accurate. Each and every other month  additoanly charges appeared on my bills and  twice my internet was cut off until I paid what should have only been a 21.oo total bill  19.99 for internet service and 1. 00  extra for an additional  free tv box.

 I believe I was being charged for a security system that I never even had installed!  During the time I tried to have an xinity security  system installed, and  when I was overcharged for 300.00 for an account that did not have my original email addressed or my social security number attached,  I had two roommates. I found out that one of those roommates was on probation for committing a felony and maybe linked to any of the fraud that occurred during this time frame as the conartists  who originally stole my identity an  created additional fraudulent accounts that  did appeared on my credit report….They have not stopped their criminal behavior…..   I need to have these additional  charges credited to my account.   I need to make  sure that no  other fraudulent activity occurs  in my life especially with regards to my Comcast usage and Comcast account.

 Thank you for your  kind attention to these concerns and for rectifying these situations. 

Here is the letter I started to submit to the Comcast corportate office:

To whom it may concern: 

This letter is to address my concerns with the Comcast account I currently have associated with my name and  my address..  

When the television signals changed within my condo and condo association It was necessary to have the additional Comcast boxes installed for continued transmission of the television signals.    I spoke that  a Comcast rep. today who confirmed that my Comcast  services for the television services are bundled in my condo association billing especially the free boxes that  give the  usage of regular television channels with no extra services… there should  have been no extra fees for three free boxes…   

I went to the local Comcast office to pick up the “free”  boxes and was told that there was a $300.00 bill that was on my account ( ie my account was my name and my address ) I was told that the  bill was from  somewhere during  2006-2008.   She asked my name, my address and the last 4 numbers of my social security number… the weird thing is that she typed in something when verifying the account information…. And  when I  was told the email account that was supposed to associated with the account  it was not an email address I have ever used or ever created!  When I went on line and tried to  put in my social security  number to verify my account before speaking with  this teller.. nothing  showed up under my social security number  to verify my account.  This has also happened to my car insurance account I believe there was fraud involved in both instances. 

I tried to explain to the teller that  was impossible ( an outstanding account balance) since I had not had any  Comcast phone  account during that time period.  I explained to her I was a victim of identity theft, that started in 2002 ( police report:  august 2011 # 11-21030) I explained that within that police report  there were additional credit cards  that were fraudulent, additional phone accounts that were on my report and  other additional accounts documented as fraudulent.  I mentioned to her that there was no Comcast account listed on my credit report from any time period.  She told me I had to pay the 300.00  to get the free boxes  and then she told me to write letters to Comcast corporate to get the money back….so that is what I am doing…. It  doesn’t seem like a correct   corporate policy and procedure but that is what  she told me was necessary and since she had to power to allow me to have the free boxes… and there was no manager to question this policy or to rectify the situation… I was stuck with  only this one option.  

As I mentioned, I never had any negative report entered from Comcast cable on my credit report.  When I went into th office to receive the free cable boxes I was notified that a ( $300.00) outstanding bill existed and I was not allowed to get any  cable boxes until bill was paid.

 I was also incorrectly told that I would have to establish my own account for  my home account  with my address instead of being associated   with strand community television / cable community This  information   didn’t ring true to me….  As on the strand website there is a mention of the person who  handles all the  Comcast cable situations or problems… and today I was also told that the Comcast servies for television usage is bundled! So she lied about  that as well. 

In Addition,  to the  email address  actually having a  current date  something I have never used in my email addresses nor would I have thought ahead from 2006 or even 2008 to use 2012…when creating my email account/address and used this email address   as a past email address… this is definitely proof that the woman who was creating the account to collect 300.00  for  this  fraudulent account  created a false email contact  that  she claimed was from 2006 or 2008! 

This problem with cable and the security of my cable  line in my house or the hacking into the cable account, I believe is directly  responsible for a majority of the cyber crimes I have had to endure.   I am presently using a magic jack as my phone service but it is used through the internet and Comcast is my internet provider.  I have contacted my local police and sheriff office to  detail the problems with bullies, with  problems with  my internet /phone service directly connected to the  internet  which is supplied by Comcast.          

 I have tried to have Comcast reps come out to install  a separate line to   provide me a safe and secure  internet  service so that I will have no corruption of my camera system that  I et up to use as my security system.  And to ensure that the phone line is also  a secure  system.  I have had multiple problems getting anyone to come out and do any service work.9 ie installing an outlet  separate and secure for my security system.

I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am writing to you  and expect a  response with a remedy for all the  problems I have encountered with ‘comcast. With fraud involved in  procuring the free boxes.. the fraud associated with setting up a security system  and with the level of service I have not yet received  from  Comcast.  

Sincerely,

Mary Jean ziska                                                                                                                5632 whisperwood blvd. #1601 naples florida                                                                        telephone:  239-234-4065                                                                                                   email:  whatabtmary@yahoo.com                                                                                        website  addressing problems with Comcast ( www.mysearchforjustice.com) 

Corporate office of sears:

Sears corporate office: 

3333 Beverly Road

Hoffman Estates, Illinois  60179 USA

Corporate phone number # 1-847-286-2500

Addressing issues of installation of products bought by sears, repairs by service poersonelle allegidely hired and working for sears,   telephone representation by sears for  assistance. 

Dates on complaints from  march 1  (installation of garage door)  -July 19 2012 repair of garge door installed by sears. 

Notes from Sears February 29, 2012 called Sears 800 – 497 – 4402 5:59 PM spoke with Jennifer ID number 351260 from Arizona tried to find out who will install and what time of installation she called installers area code 941-421-8246 she told me installer would be Angelo his cell number 574-360-2866 tried to call 574-360-2866 telephone number did not go through tried calling Sears again 6:57 PM on hold from sixth at 645 to 653 they put me on hold before answering phone tried calling again 7:03 PM called 800-497-4402 spoke with José in Winter Park Florida at 7:14 PM he told me installer for the garage door Richard servicing solutions he told me Angelo T IEF RIN oh would not be installing the gusto of Morris a.m. oh RIS would be installing Richard servicing solutions Incorporated 245 Saxton Cir., Venice, FL 34293 contacted Jean Richards 941-421-8246 website did not say they are the official installers from Sears they didn’t have a website that are listed on Angie’s list also doesn’t have a Naples as their service area services listed basketball goals and home theater design called Sears again 7:44 PM after looking at Angie’s list the Richard servicing solutions Incorporated doesn’t say it installs garage doors doesn’t say sears home services.com spoke with Pat service order at 8:07 PM he told me a gusto Brian of Morris a.m. oh RIS would be the person installing my garage door asked for a description of who would be his name etc. to tell the gate he was supposed to be 59 brown hair my Caucasian green eyes telephone number 239-513-1874

installer showed up in unmarked van without Sears U said his series ID was being laminated again and after completion of installation he asked to see my manual to check and see if he had installed everything properly received paperwork dated to 112 the marked out number two was then changed to three signed a. Brian a.m. oh RIS a gusto of Morris a.m. oh RIS Tech ID 84711 firm ID 34819 service date March 1, 2012 8 AM through 5 PM

July 19, 2012: called at 7:27 AM Sears 800 496-469-4663 spoke with Carol no ID number called again transferred to honey ID number 9202 at 7:29 AM honey said my garage door parts were under warranty but not the labor I asked to speak with her supervisor since the garage stored been installed in March I later found out that was a lie they asked me about honey and Carol asked me to call back in a couple hours when someone from the other departments would be available to assist in scheduling or repairs or technical service or customer service.

8 AM customer service solutions service supervisors no advisers were available before eight central callback 1-800-549-4505

8:29 AM July 19, 2012 called and spoke with Alex ID number 4531 he put me through to Mary who was supposed to be management was not management than she sent me to service department Mary sent me to cure him at 8:32 AM who was supposed to be in scheduling care I must admit was the rudest customer service personnel I spoke with today had no ID number and called again spoke with Tony ID number 1628 in repairs at 8:41 AM he transferred me to Crystal and installation delivery ID number 77105 Crystal had 8:45 AM said she could hear hung up I called back again at 8:49 AM 800-549-4505 spoke with Donna Donna ID number 35458 8:52 AM transferred me to repair solution department at 8:56 AM spoke with Shafi ID number 881007 and installation she said she was a manager and was the only representative who is professional and helpful she told me that the first two people I spoke with honey and Carol gave me incorrect information concerning the installation warrantee and the product warrantee of the garage door opener purchased from Sears she said she would try to help to set up an appointment told the entire student situation again I was able to locate my installation under my mother’s cell phone number I continued on hold until 9:12 AM when I spoke with Mel MAR I LYS ID number 15525 at 9:23 AM she told me the company that installed it improperly would need to be the company to come out and repair she told me that Jim from Richard servicing solution would call me today probably within another couple hours and 941241

Paul A clark called to tel me that he was  in Naples working on  a job and that he would be able to come by to fix the garage.  He arrived at 3:22pm and even thought  the guard gate was suppose to check his drivers license against his name ( Paul A Clark)  I checked again.  He said he wa origionlly from boston. The company Richard service solutions  is supposed to  be located in  venice florida.    The whie van he arrived in did has home makkings on th e onel side that clearly said Richard service solutions and th e other side the markigns looked like it had been rubbed off…. He did not have a sears uniform, nor a business card and when I questioned him about his conection with sears he tokld me that no one worked for sears anymore that everyone was infdependant contractors .  He took off a metal brace, and a mtal  attachment that resembled a metal stick with holes in it… and  then  took off a section of the metal stick that origionally attached to the garage door… and  then replaced it with screws drilled into the  etal beam on the actual garage door…  the attachment of the metal brace he did not put back on and a few screws wused to put thetriangular metal piece  ( bracket)  he said were just extra parts and did not use them for the repair.   The door wsa adjusted so that it would go to the floor of the garage with no remaining  space.  Ther e was no service  reapair  paperwork,  or my signature needed and the repair was completed within about an hour or hour an d half … after he left I erased allthe codes and reprogramed the remotes   but have been having difficulty in reprogarmming the remote access withmy laptop….