On October 03rd i ordered some supplies from staples to be delivered to my home… today after 3 pm the items were delivered… i checked outside m y door at 6pm adn the package was there…. I went at 9pm to use the ink cartridge so i could print out paperwork all the GMAC info i found… and i found out at aprox 9pm that the ink cartridge did not work… so immediately i called the number listed on the packing slip… 800-333-3330 and spoke with AMber from kentucky bu tno id number aboout the situation… she said allshe oudl do was to send out another package to arrive on monday with anew ink cartreidge to replace the ink cartridge that didn’t work… tht wasnt ot really good enough.. so she put BRian her manager onteh line.. also no id number who apologized for the inconvience adn promised to send me an email that woudl reflect a 25.00 credit to my credit card and to also give me a $25.00 credit to use in staples ..that was to be included int eh package…
something is wrong ….all I i got was this email that did not reflect the $25.00 credit evevn give me the id number of this brian who said that all of this was to happen… infct the email says the exact opposite… what teh hell is goign on…. now i willrecall the numbe adn see why the email doesnt reflet this problem….. i have to stay up all night sinc my alarm seems to go off way to o much to sleep anentire nigh tso i figured i woudl jsu tget work done…but icant get work done if ther is no ink cartridge.. to print out the articles I need to get done……. and i needed to get the last of the letters printed tonght to mail them by tomorrow… something is stillreally screwed upwith whomever i am talkign to onteh phone… realy messed up…. and i think it iis the same group who have been stealing form em and my family since 1999… and stealing myidenity since at least 2002….. HELP!
Return and Delivery Information:
Your delivery and return is scheduled on 10/4/2012 by a local courier between the hours of 9:00 a.m. and 5:00 p.m. If the driver is unable to accept the return, pickup will happen within the next 5 business days. Repackage the item in the original packaging along with your packing slip and any parts or manuals. If you do not have the original packaging, please place the item(s) in a box suitable for return pickup. Please have the return boxed and ready for pickup at the location it was delivered.
If you would like the driver to leave your products you can place a signed and dated note or simply click here to fill out the Driver Release Agreement. The driver must take the note as proof of authorization. The driver will determine if the unattended package can be left at the drop off location.
Billing Information:
Since the same item(s) are being returned and delivered you will not see any charges/credits on your original method of payment.
For the inconvenience, you will receive a refund of $26.50 back to your original method of payment. The time it takes for the credit to post will vary depending on your credit card and/or bank type. In most cases, you will see the credit posted within 72 business hours. A courtesy coupon in the amount of $25 has been requested. You will receive the coupon via email within 48 business hours.
Sincerely,
Staples Customer Service
E-mail: support@orders.staples.com
Phone: 1-800-3STAPLE (1-800-378-2753)
Fax: 1-800-333-3199
Online: http://www.staples.com/sbd/content/help/contact/index.html
Staples Policy and FAQ’s: http://www.staples.com/sbd/content/help/index.html