mary jean ziska 5632 Whisperwood Blvd. #1601 Naples Florida 34110 July 17, 2012 Comcast Corporate office CEO Rick Germano One Comcast Center Philadelphia Pa 19103 telephone # 215-286-1700 Dear Rick Germano ( or to authorized personnel from Comcast corporate): This letter is to complain about service and fraudulent activity by Comcast. The Comcast customer service representatives have not fulfilled my expectations of high quality and superb service I had come to expect from such a wonderful company as Comcast. This letter is intended to address my concerns with the Comcast account and service I have been using for sinve March 2012. When in our area ( Naples Florida ) the television signals changed within my condo and condo association It was necessary to have the additional Comcast boxes installed for continued transmission of the television signal. This document is intended to detail instances of problems with Comcast service and fraud I believe has occurred in my dealing with Comcast POINT: A( free boxes for television usage) I went to the local Comcast office to pick up the “free” boxes and I was told there was a $300.00 outstanding bill that was on my account. ( I was not aware that I had an account as I had no phone service or internet service through Comcast, and the television service was provided by Comcast in an account bundled by the condo association). I was told that the Comcast service they were referring to was an existing account and was in my name and referenced my address on the account. This was the first time I had ever been to the Comcast office in Naples and the first time I had gone to get the free boxes to continue television service in my condo. I believed what the woman was telling me as I am not accustomed to customer service personal being dishonest/ untruthful or inaccurate with accounts or account information. I have since changed my mind concerning these charges and the account that I was told I already had in my name. I tried to explain to the teller that was impossible that I could have owed such a bill. I had not had any additional Comcast service and in the past I had all my bills. I told her I had not received any Comcast outstanding bill nor seen any evidence to this clim on my credit report. I also told her I had been recently correcting information on my credit report due to an identity theft which started in 2002. I explained, further that I did not have any record of any owed bills and I also did not have any bills on my credit report which was under my social security number. POINT B: ( installation of Comcast security system) I called Comcast for installation of a security system advertised on my television and available in my area. My experience with Comcast in addressing this entire situation has been horrid. I set up three separate dates for the installation and on all three occasions I waited complete days where no one showed to do the installation. On the final try for attempting to install the xfinity Comcast home security system the gentleman who did show up was unprepared to install the system and did not have the necessary equipment to complete an installation of the security system. I was not reimbursed the 20.00 satisfaction guarantee for all three dates. In fact the final date I went to the office located in Naples to verify that an actual appointment was scheduled .. I asked for a manager to explain the problems I have had with the installation process but was told there was no manager. This final date of march 1`7th was the only date I was reimbursed for the time I wasted waiting for someone to come out and install the xfinity security system. I have documented emails and further notes for all the dates I had set up to have the xfiity security system installed. March 10th 2012 March 14th 2012 and March 17th 2012. Iwill be happy to provide you with the documentation and the notes I took when referencing these installation dates. Please let me know if you need further documentation to support the unprofessional and very upsetting way in which Comcast did not honor their commitment for installation of my xfinity security system. POINT C: ( INNACURATE BILLING OF ACCOUNT) From march onward I was consistently charged approx. 60.00 for each month when I signed up for only the 19.99 service….. this past month of June 2012 is the only month where the billing was accurate. Each and every other month additoanly charges appeared on my bills and twice my internet was cut off until I paid what should have only been a 21.oo total bill 19.99 for internet service and 1. 00 extra for an additional free tv box. I believe I was being charged for a security system that I never even had installed! During the time I tried to have an xinity security system installed, and when I was overcharged for 300.00 for an account that did not have my original email addressed or my social security number attached, I had two roommates. I found out that one of those roommates was on probation for committing a felony and maybe linked to any of the fraud that occurred during this time frame as the conartists who originally stole my identity an created additional fraudulent accounts that did appeared on my credit report….They have not stopped their criminal behavior….. I need to have these additional charges credited to my account. I need to make sure that no other fraudulent activity occurs in my life especially with regards to my Comcast usage and Comcast account. Thank you for your kind attention to these concerns and for rectifying these situations. Here is the letter I started to submit to the Comcast corportate office: To whom it may concern: This letter is to address my concerns with the Comcast account I currently have associated with my name and my address.. When the television signals changed within my condo and condo association It was necessary to have the additional Comcast boxes installed for continued transmission of the television signals. I spoke that a Comcast rep. today who confirmed that my Comcast services for the television services are bundled in my condo association billing especially the free boxes that give the usage of regular television channels with no extra services… there should have been no extra fees for three free boxes… I went to the local Comcast office to pick up the “free” boxes and was told that there was a $300.00 bill that was on my account ( ie my account was my name and my address ) I was told that the bill was from somewhere during 2006-2008. She asked my name, my address and the last 4 numbers of my social security number… the weird thing is that she typed in something when verifying the account information…. And when I was told the email account that was supposed to associated with the account it was not an email address I have ever used or ever created! When I went on line and tried to put in my social security number to verify my account before speaking with this teller.. nothing showed up under my social security number to verify my account. This has also happened to my car insurance account I believe there was fraud involved in both instances. I tried to explain to the teller that was impossible ( an outstanding account balance) since I had not had any Comcast phone account during that time period. I explained to her I was a victim of identity theft, that started in 2002 ( police report: august 2011 # 11-21030) I explained that within that police report there were additional credit cards that were fraudulent, additional phone accounts that were on my report and other additional accounts documented as fraudulent. I mentioned to her that there was no Comcast account listed on my credit report from any time period. She told me I had to pay the 300.00 to get the free boxes and then she told me to write letters to Comcast corporate to get the money back….so that is what I am doing…. It doesn’t seem like a correct corporate policy and procedure but that is what she told me was necessary and since she had to power to allow me to have the free boxes… and there was no manager to question this policy or to rectify the situation… I was stuck with only this one option. As I mentioned, I never had any negative report entered from Comcast cable on my credit report. When I went into th office to receive the free cable boxes I was notified that a ( $300.00) outstanding bill existed and I was not allowed to get any cable boxes until bill was paid. I was also incorrectly told that I would have to establish my own account for my home account with my address instead of being associated with strand community television / cable community This information didn’t ring true to me…. As on the strand website there is a mention of the person who handles all the Comcast cable situations or problems… and today I was also told that the Comcast servies for television usage is bundled! So she lied about that as well. In Addition, to the email address actually having a current date something I have never used in my email addresses nor would I have thought ahead from 2006 or even 2008 to use 2012…when creating my email account/address and used this email address as a past email address… this is definitely proof that the woman who was creating the account to collect 300.00 for this fraudulent account created a false email contact that she claimed was from 2006 or 2008! This problem with cable and the security of my cable line in my house or the hacking into the cable account, I believe is directly responsible for a majority of the cyber crimes I have had to endure. I am presently using a magic jack as my phone service but it is used through the internet and Comcast is my internet provider. I have contacted my local police and sheriff office to detail the problems with bullies, with problems with my internet /phone service directly connected to the internet which is supplied by Comcast. I have tried to have Comcast reps come out to install a separate line to provide me a safe and secure internet service so that I will have no corruption of my camera system that I et up to use as my security system. And to ensure that the phone line is also a secure system. I have had multiple problems getting anyone to come out and do any service work.9 ie installing an outlet separate and secure for my security system. I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am writing to you and expect a response with a remedy for all the problems I have encountered with ‘comcast. With fraud involved in procuring the free boxes.. the fraud associated with setting up a security system and with the level of service I have not yet received from Comcast. Sincerely, Mary Jean ziska 5632 whisperwood blvd. #1601 naples florida telephone: 239-234-4065 email: whatabtmary@yahoo.com website addressing problems with Comcast ( www.mysearchforjustice.com)