Corporate office of sears:

Sears corporate office: 

3333 Beverly Road

Hoffman Estates, Illinois  60179 USA

Corporate phone number # 1-847-286-2500

Addressing issues of installation of products bought by sears, repairs by service poersonelle allegidely hired and working for sears,   telephone representation by sears for  assistance. 

Dates on complaints from  march 1  (installation of garage door)  -July 19 2012 repair of garge door installed by sears. 

Notes from Sears February 29, 2012 called Sears 800 – 497 – 4402 5:59 PM spoke with Jennifer ID number 351260 from Arizona tried to find out who will install and what time of installation she called installers area code 941-421-8246 she told me installer would be Angelo his cell number 574-360-2866 tried to call 574-360-2866 telephone number did not go through tried calling Sears again 6:57 PM on hold from sixth at 645 to 653 they put me on hold before answering phone tried calling again 7:03 PM called 800-497-4402 spoke with José in Winter Park Florida at 7:14 PM he told me installer for the garage door Richard servicing solutions he told me Angelo T IEF RIN oh would not be installing the gusto of Morris a.m. oh RIS would be installing Richard servicing solutions Incorporated 245 Saxton Cir., Venice, FL 34293 contacted Jean Richards 941-421-8246 website did not say they are the official installers from Sears they didn’t have a website that are listed on Angie’s list also doesn’t have a Naples as their service area services listed basketball goals and home theater design called Sears again 7:44 PM after looking at Angie’s list the Richard servicing solutions Incorporated doesn’t say it installs garage doors doesn’t say sears home services.com spoke with Pat service order at 8:07 PM he told me a gusto Brian of Morris a.m. oh RIS would be the person installing my garage door asked for a description of who would be his name etc. to tell the gate he was supposed to be 59 brown hair my Caucasian green eyes telephone number 239-513-1874

installer showed up in unmarked van without Sears U said his series ID was being laminated again and after completion of installation he asked to see my manual to check and see if he had installed everything properly received paperwork dated to 112 the marked out number two was then changed to three signed a. Brian a.m. oh RIS a gusto of Morris a.m. oh RIS Tech ID 84711 firm ID 34819 service date March 1, 2012 8 AM through 5 PM

July 19, 2012: called at 7:27 AM Sears 800 496-469-4663 spoke with Carol no ID number called again transferred to honey ID number 9202 at 7:29 AM honey said my garage door parts were under warranty but not the labor I asked to speak with her supervisor since the garage stored been installed in March I later found out that was a lie they asked me about honey and Carol asked me to call back in a couple hours when someone from the other departments would be available to assist in scheduling or repairs or technical service or customer service.

8 AM customer service solutions service supervisors no advisers were available before eight central callback 1-800-549-4505

8:29 AM July 19, 2012 called and spoke with Alex ID number 4531 he put me through to Mary who was supposed to be management was not management than she sent me to service department Mary sent me to cure him at 8:32 AM who was supposed to be in scheduling care I must admit was the rudest customer service personnel I spoke with today had no ID number and called again spoke with Tony ID number 1628 in repairs at 8:41 AM he transferred me to Crystal and installation delivery ID number 77105 Crystal had 8:45 AM said she could hear hung up I called back again at 8:49 AM 800-549-4505 spoke with Donna Donna ID number 35458 8:52 AM transferred me to repair solution department at 8:56 AM spoke with Shafi ID number 881007 and installation she said she was a manager and was the only representative who is professional and helpful she told me that the first two people I spoke with honey and Carol gave me incorrect information concerning the installation warrantee and the product warrantee of the garage door opener purchased from Sears she said she would try to help to set up an appointment told the entire student situation again I was able to locate my installation under my mother’s cell phone number I continued on hold until 9:12 AM when I spoke with Mel MAR I LYS ID number 15525 at 9:23 AM she told me the company that installed it improperly would need to be the company to come out and repair she told me that Jim from Richard servicing solution would call me today probably within another couple hours and 941241

Paul A clark called to tel me that he was  in Naples working on  a job and that he would be able to come by to fix the garage.  He arrived at 3:22pm and even thought  the guard gate was suppose to check his drivers license against his name ( Paul A Clark)  I checked again.  He said he wa origionlly from boston. The company Richard service solutions  is supposed to  be located in  venice florida.    The whie van he arrived in did has home makkings on th e onel side that clearly said Richard service solutions and th e other side the markigns looked like it had been rubbed off…. He did not have a sears uniform, nor a business card and when I questioned him about his conection with sears he tokld me that no one worked for sears anymore that everyone was infdependant contractors .  He took off a metal brace, and a mtal  attachment that resembled a metal stick with holes in it… and  then  took off a section of the metal stick that origionally attached to the garage door… and  then replaced it with screws drilled into the  etal beam on the actual garage door…  the attachment of the metal brace he did not put back on and a few screws wused to put thetriangular metal piece  ( bracket)  he said were just extra parts and did not use them for the repair.   The door wsa adjusted so that it would go to the floor of the garage with no remaining  space.  Ther e was no service  reapair  paperwork,  or my signature needed and the repair was completed within about an hour or hour an d half … after he left I erased allthe codes and reprogramed the remotes   but have been having difficulty in reprogarmming the remote access withmy laptop….