To whom it may concern: January 30th 2012 @ 2:21pm I called and had the police come out concerning my alarm system and the fact that i cannot access my log in and passcode. I have put in additional police reports concerning this matter and all the problems with theft, identity theft and tampering with the internet computer systems. I spoke with danielan@cwdlimited.com who told me that I needed to send a copy of my receipt. I had brick house security email me this receipt and i request that an email is sent with the master code to reset my system. Could you please keep track of when and who and times and dates such a request is made? I am trying to find the criminals who seem to keep having access to my information and my life and who would possibly have access to resetting my security dvr… or even when and who might be able to have another system like mine and have the option of having access to the master code. i wish you had a more secure system for accessing this information but i will alert the police, the brick house security system and put this information in my website and blog www.mysearchforjustice.com to keep track of these type of occurrences… i don’t want any stalker, criminal being able to access my security system… to watch me.. or know when i am home or not home… this is terrifying not having control of your own security system… and thinking that people where already in my home and they have destroyed the evidence is worse… do not call.. just email the master code thank you mary jean ziska