To whom it may concern: December 21, 2006
My name is Mary Jean Ziska. I established an account with Hertz Rental through my business and rented many cars throughout the years of 2005-2006. I have been informed that my business account has encountered a problem and my membership has been suspended. I am writing a letter to reinstate my business membership under my name: Mary Jean Ziska for a gold member and receive a new Hertz #1 club gold card so I will be able to rent cars from Hertz.
I was informed that there was confusion during one of the rental periods when I was renting and extending cars. To the best of my knowledge I went in and spoke with Hertz agents when renting and extending and either received a written or verbal approval as to an extension. I know I was traveling in and out of town on various occasions and even had to exchange cars due to different malfunctions and problems with various cars and/or rental times. I have receipts for all cars that were rented and know that all cars were paid in full.
On December 19th I contacted the Gold customer service desk and spoke with Betty to try to rectify the situation. I was informed that had a few memberships in my name and in my past business name. I have been informed that gold #42788693 and gold # 42588014 are now both inactive and were both in my name. When I first signed up with gold membership, a representative, Alex, from the Bonita Springs Hertz dealership had me sign up for three different accounts because they kept getting “lost”.
The Hertz representatives from both the Ritz Carlton and the Bonita Springs office have been very helpful in assessing the situation and rectifying this messy situation. The manager, Gaylord, has been extremely helpful and has helped me to follow up on all the details needed to clear up this situation. Upon his advice I am writing this letter. Could you please reinstate my membership or establish a new membership and also check on the other accounts to make sure there is just one account in my name?
I have a small question, since I was a member and did rent all these cars from Hertz, what happens to the points and miles earned from this rental. To my knowledge, I have not received any benefits from the rentals and have not received any rewards from the rentals.
I have been a loyal renter of Hertz and have found both the service and the team of professionals to be friendly, informative, helpful, efficient and very nice. The entire experience with Hertz has been enjoyable and I would like to continue to rent vehicles and build a stronger for future rentals.
If you have any questions or concerns in this matter feel free to contact me:
Mjlsr123@netzero.com or whatabtmary@yahoo.com or any of my phone numbers: 239-597-9699, or 239-597-6599.
Thank you for your kind attention in this matter,
Sincerely,
Mary Jean Ziska