T whom it may concern:     August 16th 2011 1:50am

I am trying to surrender an insurance policy by Gen-worth  financial.  I have a few questons  concerning their policy and prcedures and the safety of my information.

 

(Gen worth life insurance company  is based out of Virginia. 

I started the process of surrender of my policy on august 2nd 2011.

 

spoke with Sheri on august 2nd 2011 @ 800-628-2238 no extension just her name for reference purposes

spoke with Vince on august 2nd  2011   @800-628-2238

received an email ( form to surrender policy on august 2nd )

emailed policy back at 3:01pm  to: 

 Vincent R (Genworth) Hicks <Vincent.Hicks@genworth.com>;

 

vince confirmed receipt of policy at 4:06pm and said he was sending it to  processing at 4:52pm.  We discussed option of expediting the policy by sending  back via email.   I also mentioned that  I did not feel comfortable putting my social security number  on the form and Vince told me that the last 4 digits would be enough. So that is what I placed on the form.

 

I scanned the signed  form and emailed it back as an attachment. 

 

I called and spoke with cathereine hamlet at 1:23pm ( 8/8 2011)  who confirmed that there was a letter to expedite the process.  My mom  mentioned that to expedite the process I could have them send the check  fed express or  ups…. so i told catherine hamlet of this  idea and she said she will make a note of it and toexpect the check on fri the 12th. She asked for a verbal o.k. to take out the $8.50  for FED.

 

I called on Fri the 12th at 6:53pm and spoke with  Robbie Crewz  to see about the check that never arrived.  To get a tracking code and to see where it went. I also called fed ex and ups to see if they could do anything about locating the check. but it ws not in either of their systems. Robbie said that he coudl give me no mor einformitn tha any  average gusy ont eh street and to call back on Monday.

 

On sunday I received a letter from  Gen worth in my mailbox ( when mail usually doesn’t come on sundays)… but it was the same letter my mother had received on fri. to notify that my  address had been changed on the policy… 

 

So today, I called  800-628-2238 and spoke with Debbie Millner at 11:54am.  she said that the check was not  processed because i didnt put my full social security number  on the form.  I am a bit worried  and nervous to give out my social security since one of the  idnetifier  they use is your birthday when you call in.. and they have my address.. and with my social security it could be idenity theft all over again.. How can  I be sure that whom ever Ii give my social security number to will not use it fraudently? and why woudln’t the company have mentioned a problem with my form when they acknowledged my change of address?

 

i went on  the websiteL www.genworth.com and in teh contact info page is a competely different telephone number to contact  the company  ( 888-436-9678)

 

So i called and spoke with

Shamonique Chapman at 12:53pm ( 8/15/2011)  she had a n exension  number that was her id number but none of htother employees ever had that…. onthe other number. i was told  over the phone, that i have to have my social security  on the  form even though it is in an area of the form  where you can  opt not to  put your social security number if you dont want to withhold the 10% federal and any  applicable state taxes ….

 

Debbie Millner told me the check had not been  sent because there was a capital gains on the  money and that was the reason the they needed my social security. I asked why no one had told me the other times i had called .. and why  vince had told me my last 4 digits were enough….  she said that a call and message was left by someone on the 9th but my phone is not sethis evenign i thought of  another question that i nver did get to ask them. Why didnt  it say anything on the letter sent to me acknowledging my  change of address…. I was also told that a woman called to leave me a messge telling me of this problem hoever my phn eis not set up to accept messages….  isnt that strange to say that. theyleft a messge when it is not  even possible?

 

Shamonique said i cudl fax her my social security number. but I told   shamonique that I was really hesitant to fax my social security number to her ( i thought it woudl be more of a paper trail if i emailed it.. )  ( sendign it to a direct email address veres a  fax machine… or printer… tha tothers coudl possibly see it…  she told me to  go to the IRS website and fill out a W9 form… but that is to verify my social security ..not to report any capital gains….. I am really confused.. and don’t want to make a mistake by giving my social security number out   to anyone  when I dont  need to … I asked to see information on the website…. anything written about  the capitol gains requirement   but it is not  there…

 

What do you think? It just feels funny… all the innconsistanancies… and for some reasodn i have this gut feeling… Pese advise me  if you  know of any fraud cases like this…  or am i just being really  too cautious… thank you for your kind attenton to this email .

Sincerely, MaryJean ziska 

 I am putting a post of this email in my blog www.mysearchforjustic.com  and also sending a copy to the  genworth company via ther website and see if i receive a response.