Well i put in a request for help last evening when speaking with the Philippines and Nicaragua(SP?) and today i got an email on 11/17/10 telling me that i will receive an email to clarify the problem the incident report number was : ( 101117-001494) but when opened the email that was intended to clear up the problem .. (weird enough) it was blank… not one word from our team @virgin Mobil.com to explain what i was dealing with when dealing with all the phone problems and not one word even saying they were still working on the situation.. not one word saying that they would credit the problem… just a blank email with nothing…
now doesn’t that seem very odd and very unprofessional from virgin Mobil USA.com? i think it would appear to me to be either a mistake sent to my email address when an email with the information correcting the situation was either not sent or was sent elsewhere.. human error right?…
or could it be some form of tampering with email… like say email theft… or what would you call it when someone infiltrates your accounts or your emails…. cyber theft.. or hacking?
here is what the first email said:
From: our team at virgin mobi usa ( ourtem@virginmobileusa.com)
To: whatabtmary@yahoo.com
Subject incident : 101117-001494
Response: thanks for sending us an email. We received your message dated 11/17/2010 06:26PM
Our team is looking at your email right now and we’ll be sending you a response within the next 24 hours. Please do not reply to this email since this is an auto -forward email.
In the event you need to contact us regarding your original message please refer to the incident#101117-001494. This will help us locate and review your correspondence with us.
Thanks once again for writing. We’ll be in touch very soon.
Virgin Mobile usa customer support.
___________________________________________
Remember you can contact us using *VM frp, your virgin mobile or 888 322-1122
the next email i received was 11/18/2010 @ 4:06pm that was BLANK