November 23rd 2010 @6:52pm( phone call problem with credit card password for nov. 21st 2006)

Today I called to make a payment on my credit card .  This card was the card issued after a renewal card did not show up at my home.

Today called to make a $953.00 payment on credit card spoke with:
shakira ( id#T3L433) and Her boss BaBa(id# EP13)  They said i could not make a payment over the phone because i needed a password on my account.

I never set up a password on my account.

Prior to accessing info. today and making a payment I had to send in a password request/ copy of forms and my social security #.