august 27th 2012@ 7:48pm additional complaint to bbb about comcast

I am no longer sitting by and going to let people/companies take advantage of  me when they  do wrong….   

  • BBB serving Metro Washington DC & Eastern Pennsylvania
  • 1411 K St. NW, 10th Floor
  • Washington, DC 20005-3404
  • Phone: (202)393-8000
  • Fax: (202)393-1198
  • Email Address:
  • Website:

    Description of Complaint: OMG!… I’m really a bit baffled….. . just got off the phone from speaking with Richard Spence who said he was with Comcast executive support…. the caller id that shewed up on my magic jack: 561-266-2278 but the message he left on my voice mail and when i called him to confirm his telephone number was supposed to be: 561-881-3254….. the phone call began at 4:31pm and ended right now…. with only one item resolved! that is not good enough! This is not even close to being resolved!Just wanted the police to know this person said he needed to confirm my address and my social security number….i did not give him my social security number…. or my account number over the phone…..but he should have had that information on the account right? If he was a crook and it was fraud again…. how am i to proceed? or if he is legitimate shoudn’t he have been able to fix the problems?…. all of the problems? he directed me to the office where the problems originated… and this is what makes no sense…. If someone steals from you…. do you go back to the person who did the stealing to ask if they have stolen from you? ….. see the irony? this is what Richard told me to do…. to go back to the local office who did not have a manger…. to and as far as i am aware not authorized to do any refunds…. they weren’t even able to tell me about the installation mix-ups or give me credit for those….. let alone when the woman behind the counter r told me there was this outstanding bill that i didn’t have…. with an email i never used but somehow was in my name and she typed in my social security number with it….. I’m supposed to go and tell her that i think she did something wrong…. like maybe stealing,… and then ask her if she stole???? what???? and see if she will investigate her own actions? what eh hell? something is very fishy with this call… and the policy and procedures for rectifying the situations…. very wrong…. o.k. this makes no sense and again i have to put in an additional report to the attorney generals office for identity theft and for corporate Comcast that this is still in dispute. He said he will be reimbursing me two of the three days that i waited to have the Comcast security installed…. i waited and ended up in tears all three days… waiting from 8 am…. and clearing out a closet… each time $20.00 per day is not sufficient for the emotional distress that i endured over three days of email chats, and phone calls to confirm.. three days where no one showed up and i had to wait and waste an entire Sat not to mention the loss of income Saturday mornings which could have been the time frame I could have worked… and instead i was on the phone or chatting or emailing or trying to see where the installation of this security system was in its route…. on its way? I forgot to tell him that I had to cancel work one of those days… that I could have these installations done…..and that was was money right out from my pocket… and time and again emotional distress… it wasn’t funny being lied to… or amusing to have me running to the gate to change the time frame when this mythical Comcast security installer was going to turn up…. so no … i am saying that is not satisfied but here is the part that really baffles me….the other problems: the overpricing…. the $300.00 that i was originally billed for using Comcast services 2006-2008…. i had cell phones… so didn’t use Comcast for my phones,…. i had free television services through the,… the cable from my wall… and it was supposed to be bundled into the community service…. I had no extra boxes received no additional special channels….. this bill did not show up on my credit report…. and again to reiterate… the email the woman behind the counter said was mine…. for the Comcast bill at my home….No something was very fishy with this phone call…. and the manner that Comcast didn’t rectify the situation! more work….. but i am not going to go to the local office that doesn’t have the authority to fix anything…. and waste more time….. their should have also been a reference number for the complaint…. and when things are resolved then there is a resolution case number… right? monies need reimbursment: $300.00 for initial use of free boxes, additional billing starting in feb 2012 when bill should have only been $19.99 ( for internet) plus one $1.00- extra for an extra box total of only 21.98…..when i was being billed $60.00….(?) to be precise… it was $57.36 for with even a $95.00 non recurring one time fee? of $95.36(?) in may… for the non installationof my security system? something very fraudulen tis going on … it may still be the idenity theft… but i never used teh year 2012 in any email address i have ever created! teh wman behnd the desk created teh emai address and i beliefe she billed teh aditional 300.00 which made my first payment fo rcomcast $338.27 for account: 19204 472737-02-2 when i told the gentleman i wanted copies of all the bills he said he woudl generate bills… that means find the actual bills not frabricate teh bills right? Help they really milked me out of a lot of money…. I f you figure the $338.00 for teh start of my cable service to get teh free boxes, then teh difference of $35.38 each month for 6 months…whch equals($212.28) then teh $95.00 one time charge not to mention the three days i waited for the installationof a security system that comes to a total of: $590.28. not inclusing a day’s pay lost waiting… and that shoudl be three days but the first day… march 10th 2012 i had to get someoen else to cover for me so i will onlky count the one day of lost wages=$105.00!soin truth comcast has cost me….a total that should be $695.28!


    Desired Settlement: Refund

    Desired Outcome Description: $338.27 initial payment for bill didnt exist! woman filled in my social security number/made up an email address that i never used for my account! $212.28 = 6 months of overpayment of $35.38 each month$40.00= satisfaction negligence 2x $300.00 for lost wages for the three days i waited and cancelled workon sat. of the 10th 14th 17th ….. when no comcast security service was ever installed and when no one even showed upfinal total=$890.28




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