sat. march 17th 2012 comcast services failed forthe third time.. jsut trying to get a security system… how hard can that be?

Thank you for taking the time to chat with us today.

We appreciate your feedback. Please take a couple of minutes to complete the survey below.

1. What was the reason for your chat with us today? (select from below)

  • Billing Related

  • Sales Related

  • Technical Issues

  • Scheduling

  • Home Visit

  • Other

2. Did we resolve your issue or question on this chat?

3. Did the representative tell you about the Customer Guarantee?

4. Overall, how satisfied are you with the service provided by Customer Care and Technical Support?

The following rating questions focus only on the LAST representative that handled your chat, not Comcast as a company.

5. How satisfied are you with the overall service provided by the representative on today’s interaction?

Please rate the following attributes of the rep you chatted with:

6. Their ability to quickly understand your issue.

7. The care they demonstrated about resolving your issue or question.

8. Their ability to clearly explain the situation or solution.

9. The courteousness they demonstrated.

10. Their knowledge of Comcast’s products and services.

11. Reducing customer effort is a goal of the Comcast Customer Support Team. How much effort did you put forth in this service interaction?

11.1 Please select the primary reason it was NOT EASY to get your issue resolved.

If there is anything else you would like to share about your chat experience, please enter your comments below.

Thanks for chatting with us!

We listen to our customers and want to hear about your experience chatting with us.