what teh hell.. earlier today i emailed brookstone requestin ga packing slip so i could send two broken locks to exchange since i bought an extended warrentee on the locks i bought a few months back.. i jsut received an email telling me that the order for the locks had been bprocessed??? what ???? on whose credti card… and how the hell coudl that get messed up that instead of a free return and exchange someoen wants me to go and pay 47 dollars……. seems like the computer hacker or phoen people who get allmy orders screde up sicne the y are located in foreign countries are aat it again… but i knw when i last spoke with peole form brookstoen they were from america… anyway here is what i wrote them.. and what they wrote me…. PLEASE NOTE: The following email may contain information about gifts ordered from Brookstone. If this is a shared email account–and you have not recently placed an order with Brookstone–please do not read further. It would be a shame to spoil a surprise! Dear MARY JEAN ZISKA, Thank you for placing your order with Brookstone. We are currently processing your order, #838820900001. We suggest you save this email for any future inquiries. To assist us in providing you with the best customer care, please include your order number on all correspondence. If you have questions about the status of your order, you may reply to this email or call us at 1-800-846-3000. Our first priority is to ensure that your items are shipped in a timely manner. When an order is placed with Brookstone and all of the billing and shipping information has been accepted by our system, the order is immediately transmitted to our warehouse for processing. For this reason, we are unable to modify your order after it has been submitted. We will contact you if we need to obtain any additional information. You will receive an additional email once your order has shipped. Please see the bottom of this email for a list of the item(s) you ordered. Thank you for your order, Brookstone Customer Care Center 1-800-846-3000 Please visit us online at Brookstone.com 0141591354 . 00021I Order Number: 83882090 Ship To: MARY JEAN ZISKA 5632 WHISPERWOOD BLVD. #1601 NAPLES, FL 34110 1 635441 BLACK SET OF 2 WORD LOCK 15.00 2 635458 RED SET OF 2 WORD LOCK 30.00 Total $: 45.00 ____________________________________________________________________________ Order Recap: Total Product $: 60.00 Discounts: -15.00 Net Product$: 45.00 Shipping: 0.00 Sales Tax: 2.70 Grand Total: 47.70 ____________________________________________________________________________ someone jsu tput in an order for two locks instead of sendign me an email for teh slip- to send backteh broken locks. I am not paying 47 dollars for replacements that i already a warentee on.. stop the order 838820900001 thnks