So due to allthe problems with the dvr… the mouse not owrkign not beign able to log into my own security system…  i tried to contact eh svat.com website adn telephone number.. i tried three times and waited eachadn every time  the entire 30 minutes unti i  go ta hung up onteh  other line… ther line.. when i was tryign to reach anyone in the company who could tell me how this could  have possibly happened.. how to fix it and hwo to prevent it from happening again… no help… susposedly ther copany has switch to another company  for  assistance..a company called CWD LIMITED….. 

i finally gave up and called brickhouse security… Love the website..Love ther products and they were the company that i purchased my security  system ..the 8 cameras.. and had it shipped…  and even were  sooo helpful when i needed extension chords… i got them through  ther website adn through ther customer service… i mean really super helpful… and so knowledgableladn soooo nice… anyway… 
 today i spokewith  dominico id number 502  at 12:39pm…  from new york… ( and usually i am soo wary of people from new yourk especially  since the criminal   idiots… anyway… He even tried to call svat… and got a phone message from  CWD support and no assistance!  sheesh… what is goign on… they are supposedto have 24hour assistance…   not get bqack to you in 2-3 days…. by that time the criminals are gone…long gone ..hell they are usually  gone in  30 minutes…